Privacy Policy

BRL Global Logistics (“BRL,” “we,” “us,” or “our”) is committed to respecting and protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you interact with us, including through our website (www.brl.global), when utilizing our freight forwarding, air and ocean shipping, or customs brokerage services, or through any other form of engagement with our company.

By accessing our services or website, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect and process the following categories of personal and business-related information:

Personal Information: Full name, email address, telephone number, company affiliation, and billing or shipping addresses, provided when requesting a quote, placing a shipment order, or contacting us.
Transactional and Business Information: Shipment details, customs documentation, commercial invoices, and other freight-related data necessary for service execution.
Website and Usage Data: IP address, browser type, device identifiers, pages visited, and session duration, gathered through cookies and other tracking technologies.
Communication Records: Any content you submit through contact forms, emails, or other means of communication with us.

2. How We Use Your Information

We use your information solely for legitimate business purposes, including to:

Provide, manage, and deliver our logistics and brokerage services.
Process transactions, fulfill contractual obligations, and issue invoices.
Respond to your inquiries, requests for quotes, or shipment updates.
Analyze website traffic and user behavior to improve our website and service offerings.
Comply with applicable legal, regulatory, and customs requirements.
Communicate promotions, service updates, or marketing materials, where permitted by law or with your prior consent.

3. Disclosure of Your Information

We do not sell your personal information. We may disclose your information only in the following circumstances:

Service Providers and Contractors: To third-party vendors, carriers, customs agents, IT service providers, and others involved in facilitating our operations, under confidentiality agreements.
Legal and Regulatory Requirements: To government authorities or regulatory bodies where required by law, such as for customs clearance or compliance audits.
Authorized Business Partners: With your explicit consent, to jointly offer services or carry out co-branded initiatives.

4. Data Security

We maintain administrative, technical, and physical safeguards designed to protect the confidentiality, integrity, and availability of your personal data. These include secure servers, data encryption protocols, and restricted access to sensitive information. While we strive to protect your data, no security system is infallible, and we cannot guarantee absolute security.

5. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

Access, correct, or delete your personal information.
Object to or restrict certain types of data processing.
Withdraw previously granted consent for marketing communications.
File a complaint with a relevant data protection authority.

To exercise your rights or submit a privacy-related request, please contact us using the details below.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

7. International Data Transfers

If you are located outside Brazil, your data may be transferred to and processed in countries where BRL or its service providers operate. We ensure appropriate safeguards are in place to protect your data in accordance with applicable law.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal, technical, or business developments. Any revisions will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us at:

BRL Global Logistics
Email: privacy@brl.global